Audi of Alexandria
1704 Mount Vernon Ave, Alexandria, Lake Ridge,
I bought an A4 and a TT from here. The A4's stereo speakers kept on going out on one side. They never were able to fix it so I went to a different dealer and it was fixed the first time. I also bought a TT here and didn't get my plates until after the 30-day temporary tags expired, which was OK except that the salesman never returned any of my phone calls when the plates were due to expire. Ultimately, I had to talk to the finance officer in order to get an extension. The TT was also not cleaned prior to releasing it to me. However, the salesman kept on stressing to give him 5 stars or he doesn't get paid so I did. After answering the telephone survey and giving him 5 stars, I never heard from him again.
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Roger Beasley Audi
12971 Pond Springs Rd, Austin, Rollingwood,
Having recently moved here, I looked for the nearest Audi dealer to service my vehicle. I was always impressed with the level of service I received from the dealership in Spokane, WA, so naturally I expected the same here: Honesty, Fair pricing, and overall great service. Sadly, Roger Beasley failed on all accounts. First of all, their quote to fix my timing belt was $300 more than any other shop (including Audi) that I'd contacted. They charged for tire rotation and a battery check - which is free just about anywhere else. If that wasn't enough to keep me from coming back, I got a call early in the morning, telling me everything was serviced and my car was ready. I called an hr before dropping by to let them know I was on my way. It was 3pm when I arrived, and NOTHING WAS DONE! He gave me a lame excuse about a misunderstanding between him and the crew, and then he kept changing his story and I caught him in his lie. He refused to waive the battery check fee, and quite frankly I wouldn't be surprised if my oil wasn't changed at all. VERY UNPROFESSIONAL, I'll never be back.
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East Nissan of Grand Rapids
4430 28th St Se, Kentwood, Byron Center,
I recently purchased a used vehicle from East Nissan, and thought that I was getting a quality vehicle. Withing two weeks, to the day, my vehicle was back in THEIR shop getting engine problems fixed. But of course the 1,000 mile/30 day coverage only covers 50% of the cost. Buyers beware...they do NOTHING to the used vehicles on the lot to ensure the quality before selling them to you and me...and we're the ones paying for it....literally.
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Delta Imports
6025 28th St Se, Grand Rapids, Byron Center,
Metro Volkswagen Audi Subaru
1954 Kettner Blvd, San Diego, Hillcrest,
Mike and I went in to 'just look around'. We wanted to compare the VW Passat to the Audi A4. The salesman let us take our time and didn't 'hover' while we were looking around. We were there on a Sunday evening and didn't even realize that they were closing up. We ended up taking home the A4 in part because the sales staff was so helpful and unintimidating. We've had the car for almost 3 years now and Metro is the only place we've ever had the car serviced. The staff is great. We've gotten the car back when they've said and since the Audi is covered by the maintenance warrenty, everything is free to maintain the car (even brakes and wipers). Love the car, love the dealer.
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