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Roger Beasley Audi
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Address
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12971 Pond Springs Rd, Austin, Rollingwood |
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Phone
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(512) 219-3150 |
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Fax
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Postcode
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Listing review
Having recently moved here, I looked for the nearest Audi dealer to service my vehicle. I was always impressed with the level of service I received from the dealership in Spokane, WA, so naturally I expected the same here: Honesty, Fair pricing, and overall great service. Sadly, Roger Beasley failed on all accounts. First of all, their quote to fix my timing belt was $300 more than any other shop (including Audi) that I'd contacted. They charged for tire rotation and a battery check - which is free just about anywhere else. If that wasn't enough to keep me from coming back, I got a call early in the morning, telling me everything was serviced and my car was ready. I called an hr before dropping by to let them know I was on my way. It was 3pm when I arrived, and NOTHING WAS DONE! He gave me a lame excuse about a misunderstanding between him and the crew, and then he kept changing his story and I caught him in his lie. He refused to waive the battery check fee, and quite frankly I wouldn't be surprised if my oil wasn't changed at all. VERY UNPROFESSIONAL, I'll never be back.
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