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Claim Jumper
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Address
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5500 Grossmont Center Dr, La Mesa, La Presa |
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Phone
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(619) 469-3927 |
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Fax
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Postcode
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Listing review
I'm going with 3 stars because (1) they have a good chicken fried steak, (2) while you wait for a table beepers are provided and you can visit the bar in back with the beeper in hand and (3) the decor is rustic. The Claim Jumper staff needs some serious training. Mostly it is an attitude problem but it's spilling over into poor service. Claim Jumper management should remind them of these things: (1) Greet me as I enter the restaurant: you need to smile and actually be pleased to see a paying customer. (2) Grooming: wear clean wrinkle-free modest clothes. (3) Wear your name badge, say your name clearly and honestly make me comfortable. (4) "I'll be your server tonight." Smile. Let your face tell me you are happy to be an employee and offering me service. (5) Be sure I have napkins, silverware and a menu. (6) "Can I get you something to drink while you look over the menu?" Take the drink order and then get the drinks to the table QUICKLY. (7) Help me with the ordering process, smile, repeat back the order and put the order into the kitchen immediately. (8) Deliver the orders to the right person. (9) Be alert and available. (10) Don't draw hearts on the bill; smile when you present it. (11) Tell me THANK YOU and mean it! (12) Thank me for coming as I leave.
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